Operations
Scheduling Capacity
Same-day and next-day fulfillment by location — leading indicator before revenue.
Horizon
No reporting period selected
Reporting period May2026As of 2026-05-20Last refreshed 2026-05-22 13:06:42 UTCViewing MTD165 KPIs · 180 scheduling · 20 variance driversCore executive package loaded. Media leads, CCS revenue, and sales mix require the extended CRO data package.Data may be stale — last refresh 4d ago
Data quality notes (1)
Pending HVAC scheduling for: Gold Medal East. Regional rollups exclude these locations until data is available.
HVAC Same Day
Leading79.9%
vs same-day target (higher is better)
HVAC Next Day
Leading79.3%
MTD unweighted company average
HVAC Cancel Rate
Leading16.1%
lower is better — not compared to same-day target
Locations tracked
25
HVAC service line
HVAC scheduling trends · MTD
Same-day, next-day, cancel · MTD · 11 periods
Company HVAC scheduling same-day, next-day, cancel across reporting periods.
Scheduling capacity is the leading indicator — demand fulfillment before revenue shows up in financials.
Pending HVAC data: Gold Medal East
HVAC Service · MTD
Default view: exceptions below same-day target, worst gap first
Sorted by gap to same-day target. Click column headers to re-rank.
No locations below same-day target.
Plumbing · MTD
Sorted by gap to same-day target. Click column headers to re-rank.
No locations below same-day target.
Definitions
Same-day %
Share of demand booked for same-day service — higher is better vs target.
Share of demand booked for same-day service — higher is better vs target.
Next-day %
Share booked for the following day — capacity indicator.
Share booked for the following day — capacity indicator.
Cancel %
Share of booked calls that cancel before service — lower is better.
Share of booked calls that cancel before service — lower is better.